DUST YOURSELF OFF AND TRY AGAIN

Guys....I have a confession to make...remember at the beginning of the month I touched upon February being a NO SPEND month...well....

I failed miserably! It's clear I have issues when it comes to spending money so...I have decided to set myself a target for March...

My target is spend no more than £100 on clothes. I went to Primark over the weekend- they now stock size 20 which although still a size too small it beats squeezing in to an 18. I can fit in to some things like tops, skirts, cardis etc but can't fit in their bottoms so I figure that if I need anything in particular I have to try and get it in there to save the dough- if not, I can look elsewhere.

I had a bad experience with New Look this weekend. I went in my local store to return a load of stuff I had bought online that's didn't suit/fit. Straightaway the sales assistant said "are any of these sale items?" errrrm, I had no idea- I thought that was his job to know but I said I wasn't sure- he immediately responded "you can only have an exchange on sale items"
"Oooooooookay" I thought to myself, my blood was beginning to boil slowly. "Can I speak with your manager please?" along comes the 'manager' who basically repeated the sales assistants schpeel. My blood was getting hotter and hotter so I said "fine, I would like to speak to your head office"........
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30 minutes later of
waiting......................
and waiting............................
and waiting..............................
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I was finally handed over to someone not in head office.....but in customer services.....who basically repeated everything the 'manager' said.
I tried to explain to her that on my receipt/delivery note it nowhere stated their new 'terms' regarding no refund on sale items and that I was well within my consumer rights to return these goods. She insisted I could only have an exchange or credit note....
By this point I had steam coming off the top of my head...."HOW CAN I HAVE AN EXCHANGE OR CREDIT NOTE? ALL THE ITEMS I BOUGHT ARE PLUS SIZED! PLEASE TELL ME WHERE YOUR PLUS SIZED RANGE IS IN THIS STORE???!" they were not giving in so I stomped out and I will have to arrange to send the stuff back.

I am furious that I was made a mockery of for about 45 minutes with no resolve. I will be writing a letter of complaint to their chief executive and will have to unfortunately stop handing money from my own pocket to their company (although I will still use things I already have in my OOTDs). I wanted to share this experience all with you so you are all aware when buying things online from New Look. This new rule only came in to play recently so just be very careful that you read their T&Cs before buying!

Aaaaaaaaaand breatheeee.......